Support

What helps us help you

Please tell us your device model, the iOS version and the app version, and the steps that lead to the problem. Attach only files that are really needed and remove personal information. How your message is processed is described in the privacy notices.

My file will not import.

2nd Voice reads MusicXML (.musicxml, .xml, .mxl). Export the file from your notation software as “MusicXML” (not as PDF or MIDI). The melody should be monophonic; if there are several voices, the app uses the first.

Where are my songs?

Songs are stored locally in the app and in the Files app under “2nd Voice”. Deleted songs first go to the app’s trash. A deleted song is not automatically removed from exports or backups you have already made.

The chords do not fit the song.

If the file has no chords, the app writes suitable ones. In the “Chords of the app” row, change the settings for major or minor, the ending and the chord changes; the preview shows how well they fit.

How do I transpose?

Choose “Transpose …” in the share menu at the top right and set the key or the semitones. The change applies to the export; in the app the song stays in its key.

Sounds, music font, sources

The playback sounds are recordings of piano (“Salamander Grand Piano” by Alexander Holm, FreePats) and choir (“Choir Aahs” from “MuseScore General”). The music font is Leland. The sample song “Silent Night” is in the public domain. Exact sources and licences are listed in the app under Settings.